The SOILL-Startup Helpdesk is a central support feature open to all soil stakeholders, and in particular to:
- Mission Soil Living Labs and Lighthouses,
- Applicants preparing proposals for Mission Soil Topics on the Soil Health Living Labs,
- All other stakeholders interested in soil health topics, the Soil Helath Living Lab concept and methodology, and the broader SOILL-Startup actions and services such as engagement, training, knowledge exchange, and monitoring.
The Helpdesk offers expert support across a wide range of topics, including topics such as land degradation, soil organic carbon stock, erosion, soil pollution and degradation, soil structure and habitat quality, soil literacy, and the soil carbon footprint but also funding opportunities in particular Mission Soil open calls.
Accessible via the SOILL Hub at https://soill2030.app, the Helpdesk is a practical and reliable channel for receiving expert advice and guidance. To use the Helpdesk — or any feature of the Hub — you must first register for an account.
Helpdesk access
You can access the Helpdesk in two ways:
- Directly via https://soill2030.app/helpdesk (you need to be logged-in), or
- By logging into the SOILL Hub, clicking the menu icon in the top-right corner, and selecting Helpdesk (the first icon in the second row).
Once there, you can submit your question on any of the supported topics. Each submission is reviewed as part of a quality assurance process and then answered by a dedicated team of experts from the SOILL-Startup consortium. You can expect to receive a response within five working days.
Please keep in mind:
- All questions must be submitted in English.
- Before submitting a new query, please consult the FAQ section to see if your question has already been addressed.
- If you have more than one question, submit them one at a time.
- If your question covers more than one theme, choose the most relevant topic when submitting.
- For legal or financial queries, please use the official European Commission Helpdesk via the Research Enquiry Service.
To learn more about the Mission Soil's goals, indicators, and activities, or to submit questions that fall outside the Helpdesk’s scope, please visit the Mission Soil Platform.
Each Helpdesk topic is managed by a specialised Answering Team, ensuring that your query reaches the most suitable experts. While the process is not immediate, it is designed to deliver reliable, high-quality answers in a timely manner.
How to Use the Helpdesk
- Go to https://soill2030.app and create an account if you haven’t done so.
- Log in to the SOILL Hub.
- Access the Helpdesk:
- By visiting https://soill2030.app/helpdesk, or
- By clicking the hamburger menu in the top-right corner of the Hub and selecting the Helpdesk icon (first icon in the second row).
- Check the FAQ section to see if your question has already been answered.
- Submit your question in English, one at a time, and select the most appropriate theme.
- Wait for a response, typically within five working days.
Note: This Helpdesk is intended for content-related questions regarding Mission Soil topics and calls. If you require technical assistance with the SOILL Hub platform itself, please visit our IT Help Center.